(260) 496-8789

Trux Unlimited Return Policy

At Trux Unlimited, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer returns in accordance with the following guidelines:

Eligibility for Returns:

  • Items must be returned within 30 days from the date of purchase.
  • Products must be in their original, unused condition, with all packaging and accessories included.
  • Custom or special-order items are non-returnable.

Restocking Fee:

  • A 20% restocking fee will apply to all returns, except in cases of defective products or errors on our part.

Non-Returnable Items:

  • Custom or special-order items, electrical components, and products that have been installed or modified are non-returnable.

Return Process:

  1. To initiate a return, contact our customer service team at 260-496-8789 or info@TruxUnltd.com to obtain a Return Authorization (RA) number.
  2. Include the RA number with your return shipment.
  3. Ship the product back to our warehouse using a trackable shipping service. The customer is responsible for return shipping costs, except for defective items or shipping errors.

Refunds:

  • Refunds will be processed within 5-7 business days of receiving the returned item(s) in our warehouse.
  • The original shipping fee is non-refundable.
  • A 20% restocking fee will be deducted from the refund total.

Exchanges:

  • If you wish to exchange a product, follow the return process and place a new order for the desired item.